HolidayCoro PRE-SALE Dates, Status, Policies and Warranty Information

• The lowest prices without sacrificing quality - PRE-SALE items are 100% the same as stock, regular price products 
• HolidayCoro typically carries an inventory measured in the millions, not thousands and this means when you need that matching, cable, light string or controller in November, we'll have it in stock to ship to you that day - including next day. Most other PRE-SALE vendors do PRE-SALE's as a side-line hobby in their garage and don't maintain year-round stock or are not even open during peak-season. HolidayCoro is a year round company with the inventory and the employees to deliver it when you need it, not just during PRE-SALE. 
  
• Other vendors quote you shipping only later, after your order is ready to ship, months after you order it, so you are stuck with whatever shipping cost they offer and that shipping cost will likely be higher than HolidayCoro due to our shipping costs which are 45% off UPS retail shipping costs. 
  
• HolidayCoro has more detailed and accurate product listings, photos and videos than any other vendor - hands down. Some vendors have conflicting photos, no product descriptions and you might just be surprised when you receive your product months later and it wasn't what you thought you had ordered. 
  
• HolidayCoro has absolutely THE most comprehensive PRE-SALE status page of any vendor - right down to tracking the position of the ship on which your items are located (if your order wasn't the typical 50% of orders that already shipped to you before the ship left even left port!). See the examples at the bottom of this page of our detailed PRE-SALE status updates from prior years. We also publish weekly or bi-weekly updates on the percentage of orders shipped so you know that we are working on your order. 
  
• HolidayCoro is the only vendor with a published warranty period and policy for PRE-SALE items. With other vendors you are subject to their whims or decisions on if they want to warranty an item. 
  
• HolidayCoro is the only vendor that lists a drop-dead shipment date after which you can receive a no-penalty, 100% refund. We have only had to issue three refunds EVER under this policy.
• In 2016, two PRE-SALE vendors closed, one failing to ship all orders and in 2016 and 2017 another vendor took as much as 10 months to ship PRE-SALE orders and some orders were never shipped or shipped with incorrect items. So, you want to make sure that you have a stable and reliable vendor to ensure you receive your order in a timely manner. HolidayCoro has been in business for over 10 years and is exceedingly healthy and stable and you can count on us to deliver your product as shown by our prior shipment details at the bottom of this page. If there is one thing we are - it is reliable and detailed and we have always worked very hard to ensure our customers receive the items they ordered in the time promised.  
  

• Post-Order Issues - If there should be any issues after you receive your order including missing items, damaged items or failed products, those can be reported by clicking on this link .
  
• Shipping - Shipping costs can be determined after adding items to your cart and selecting your state and postal code (or country if international). Due to extremely low costs in this PRE-SALE, we are unable to offer free shipping. 
  
• Order Early - Since we  typically ship first orders in, first orders out - if you wait until the last few days to place your order, your order typically will arrive at the end of the shipping cycle or you may miss the sale entirely if the sale ends early. Additionally, if you have product questions in the last 5 days of a PRE-SALE, it is nearly impossible to get them answered due to the flood of questions we receive due to customers waiting until the end of the sale to place an order. 
  
• Plan Ahead - Since we do not combine multiple PRE-SALE orders and because there is a change fee to adjust existing PRE-SALE orders (see below), please think carefully about the items in your order and if necessary, please  contact us before placing your order if you have concerns - we want you to have the right items for your project. 
  
• Why we offer PRE-SALE's:  
  

• Holiday lighting is a seasonal business but our employees are not fond of being employed seasonally and since we don't want to loose our awesome employees, we need to keep them producing, picking, packing, shipping and assembling year round even when business is normally slow. We also have to meet minimum volume levels on credit card processing and shipping to maintain our discounted rates throughout the year. To that end, we offer amazing discounts on products in the PRE-Season and this provides work to keep the staff busy year round. 
  
• Since PRE-SALE prices are so low and we often make little to no profit; as such, we can't make any accommodations like we do with our "stock" items. This is why we have the terms listed below that are specific to our PRE-SALE products: 
  

PRE-SALE Terms:

• Once an order is placed, there is a $15 charge to make any customer requested change that isn't specifically excluded  (error on the part of HolidayCoro, discontinuation of product, stock issue, etc.) , after the PRE-SALE closes, no order changes can be made and no refunds will be issued (excluding if HolidayCoro exceeds our drop dead date).
  
• All orders placed with any PRE-SALE item(s) will ship together (or at the discretion of HolidayCoro), we do not break up orders or ship separately for in-stock vs. out of stock.
  
• We do NOT combine multiple orders after they have been placed. We recommend confirming project requirements prior to placing an order.
  
• We are sorry but we do not respond to requests for "When will my PRE-SALE order ship".  Why?  Because we don't know the exact date of your shipment. 
  
• Payment is required at the time the order is placed. 
  
• Due to the unpredictable nature of international production and logistics - listed shipping times are estimated based on our experience with prior sales. We typically are before or right on schedule with shipment dates. The majority of orders ship from our stock on hand before the containers arrive, though some items may only be available for shipment after receipt of our container shipments. 
  
• PRE-SALE orders are subject to ship  any time from directly after the order is placed up to the "drop dead" shipping date. We DO NOT guarantee a specific delivery date and any delivery date based on prior shipment experiences or sales should not be assumed to apply to new PRE-SALE orders. Customers should assume their package will arrive at the end of the sale - if this is not within the scheduling time line that is reasonable for customers needs, we recommend making purchases of in-stock products from the links provided in the PRE-SALE listing. 
  
• Customers are responsible for notification to HolidayCoro of any change in shipping address. Customers that have not provided a correct or corrected addresses are responsible for any additional re-shipping or redirection shipping costs. 
  
• When orders are shipped, an email is sent notifying the customer of the inbound shipment to their address. Customers are responsible for receiving the package, including high value packages that may have a signature requirement or customers may re-direct the package to a UPS store (instructions are included with the shipping email). if the customer cannot receive the package and the package is returned to HolidayCoro, the customer will have the option of a return with a 20% restock fee or re-shipment of the package based upon actual outbound + return + re-send shipping costs. 
  
• Customers are eligible for a 100% refund of their order if product has not been shipped by the "drop dead" date on this page. 
  
• Prices are subject to change at any time, either going up or down, including during and after the PRE-SALE, due to market conditions, stock availability and other factors. We do not make adjustments to prices, either up or down, after an order is placed. 
  
• In cases where a product design changes from the time the PRE-SALE closes until receipt of the product by the customer, HolidayCoro will provide, at a minimum, the item per the description when the order was placed. 
  
• We do not allow the following items to be combined with a PRE-SALE order: OFF-SPEC, DISCONTINUED, CUSTOM ASSEMBLED (excludes stock Ready2Run products). Orders containing these items will be modified and those items refunded to exclude these product categories. 
  
• All PRE-SALE items are identical to our "regular" stock items - only the price, warranty (see below) and shipping times vary. 
  
• In the event that the US government applies an additional tariff above the standard assessed tariff on products imported from China, HolidayCoro reserves the right to cancel and provide a 100% refund for any un-shipped orders.
  

2020 PRE-SALE Warranty Terms  

• The warranty period for PRE-SALE items (excluding controllers) is through September 30th, 2020 - NO EXCEPTIONS. 
  
• If you'd rather have the additional service offered by our 1 year warranty warranty, each PRE-SALE product has a link to the regular product listing. 
  
• WARRANTY VALID ONLY FOR ISSUES ADDRESSED BEFORE SEPTEMBER 30th, 2020. NO WARRANTY SERVICES WILL BE PROVIDED AFTER THIS DATE!
  

Product warranty options by class of product: 

• Warranty is not valid on products used in an manner outside their prescribed ranges (voltages, amperage, temperatures, wind loads, etc). See individual product descriptions for technical details and limits. 
  
• Warranty is not valid on damage to products resulting from improper customer hookup (reversed polarity, shorts, incorrect voltage, etc). 
  
• Warranty is not valid on items modified outside of their intended use or design. 
  
• Warranty does not cover functional LEDs that may have slight color differences either from string to string or within a string of lights. 
  
• HolidayCoro reserves the right to replace, repair or refund the purchase price of items covered under warranty and replacement items in selected cases replaced items may be refurbished. 
  
• Customers may be required to perform testing to determine the root cause of a failure (see below for additional details) when reporting a problem with a product under warranty. 
  
• HolidayCoro is not responsible for any incidental costs associated resulting from items covered under warranty. This includes but is not limited to: 
  

• Reimbursement for loss of performance (e.g. show being down while awaiting a replacement item). 
  
• Costs associated with removal and/or replacement of warranty items from elements or mounting locations. 
  
• Overnight or rush shipping on replacement items (customers can choose these services if they wish, they are just not reimbursed) 
  
• Damage to persons or property resulting from improper hookup, use or mounting. 
  

Obtaining Warranty Service

In the majority of warranty cases, electronic based products reported as defective, turn out to be incorrectly configured or wired. As such, we always work with customers to determine the root cause, helping you get to the correct solution - be that a replacement product or getting the product to work properly. In the case of a suspected defective product,  please submit a support ticket via our website . Usually, within 24 hours, we can get you an answer or find the solution to your issue or if needed, provide a warranty replacement. We may ask you to send photos of a defective product, return a product or to disable/destroy a product prior to providing a replacement or a refund.